About Us

The Genesis of Our Family Encounter

Have you ever gone to the wrong meeting only to realize you were exactly where you were meant to be?


During the coldest week of Winter 2019, with temperatures of -25 F, Amy Miller, founder of Our Family Encounter, experienced a bit of brain freeze. She intended to go to a church in West Saint Paul, MN. Instead she arrived at a church in Mendota, MN where they celebrated Mass for the World Day of the Sick.  


Following Mass, Amy met with some healthcare professionals who mentioned that when a person is admitted to a hospital without a Healthcare Directive, the healthcare professionals are sometimes required to make life and death decisions. The healthcare professionals also mentioned that when a patient receives a difficult diagnosis, they sometimes do not have family around to support them due to estrangement or no one lives close by. This makes handling matters and making decisions difficult.

Rebuilding Trust

When families learn their parents are in crisis, it often comes as a surprise.  Whether it is about legal, financial, housing or care concerns, families consider that their parents have it under control -- until it's too late. 


Many advisors, attorneys, financial planners, and care professionals provide advice for individuals seniors, but rarely are they able to work with the family unless one of them has been granted Power of Attorney. Mediators are able to link the whole family through the various decisions in a planning session or to manage a healthcare, financial or housing crisis. Being able to bring in trusted advisors and professionals together to guide families  can bring a family closer together and can improve family dynamics while avoiding painful or costly mistakes later on.  The greatest legacy most parents want to leave their children is knowing they are able to get along.

Rebuilding Productive Families

Mediation and facilitation brings a families together by using online tools like video-conferencing and creating a plan to follow up and support each other. Whether family members or advisors located anywhere in the world, being able to  connect allows decision making and planning at any time of day at a low cost. Open, inclusive, and accessible environment provided by mediation offers flexibility to families members who might otherwise be unable to help their loved ones.

Encountering others seen as two raindrops intersecting.

Solo Seniors

Emergency Contact Support

Solo Senior is someone living alone, whether by choice or circumstance. Aging alone can be especially hard. It can be for a period of time, such as traveling, or long term. It could be we have family, but they live in another city or state. Solo Seniors account for 26% of the US population over age 65. This number is expected to grow as people age. The incidents of self-neglect and financial exploitation is estimated to be as high as 50% or more with this demographic. 


One area that needs special attention for Solo Seniors is having an emergency contact.


Everyone has an emergency contact. Yet, does your emergency contact know your  if your wishes if you are in an emergency?


Only after a health crisis will we recognize we were not prepared. We had not created a plan to take care of basic things like meals and transportation. Add to that, those whom we asked to be our contact may not know what to do.


Emergency contacts are contacted often at three times:


  • temporary incapacity such as surgery or accidents
  • permanent incapacity such as a diagnosis of dementia
  • death

Having a plan created for your emergency contact to access as a single step following a call indicating a crisis has happened helps them honor your wishes and to support you. It brings peace of mind and comfort during a difficult time.


It starts by registering your emergency contact with Our Family Encounter. Once your emergency contact confirms and agrees to support your wishes, you are on your way.


The second step is to take an assessment to determine how prepared you are for aging. Getting a readout on areas to resolve will help guide your next step. If help is needed to design your customized plan, contact our office for an experienced Steward to work with you. 


Once your plan is complete, it will be stored safely and securely until we received notice from your emergency contact. Annual reviews will occur to make sure to catch any changes.


Your emergency contact can rest assured when they contact us that they will have access to your wishes, advisors and contacts needed to support you through your difficult time.


Learn More

 Emergency contacts are contacted often at three times:

  • temporary incapacity such as surgery or accidents
  • permanent incapacity such as a diagnosis of dementia
  • death

Have your plan created and available for them to access.

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We connect families via video-conferencing to manage family dynamics for eldercare mediation.

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Feel free to reach out with any questions or inquiries you might have. We look forward to meeting you for a no cost consultation to get to know you and your family's needs.

Miller Mediation and Solution, Inc.

7965 Stone Creek Dr #10, Chanhassen, MN 55346

(952) 679-8332

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